Tip: keep the software up to date
over 6 years ago
– Fri, Apr 20, 2018 at 09:18:27 AM
There were recent reports about SwitchBot not responding correctly to the commands issued via the mobile app: sometimes the arm swings at the first touch in the app, sometimes after 2-3 tries, and sometimes do not swing even after multiple tries.
We located the root cause and managed to improve the wireless reliability to higher than 99.95% a few months ago.
In the past weeks, we received rare reports with similar issues, and all turned out as an outdated firmware.
Kindly keep your mobile app and firmware up to date, and make sure you enjoy the fun and convenience with SwitchBot.
SwitchBot is always at your service, as a simple switch to a smart home.
SwitchBot Survey
over 6 years ago
– Thu, Mar 08, 2018 at 08:02:59 PM
This post is for backers only. Please visit Kickstarter.com and log in to read.
Meet us at #52666, Eureka Park, CES 2018. :)
almost 7 years ago
– Wed, Jan 10, 2018 at 11:45:45 PM
The return of Alexa and IFTTT!
about 7 years ago
– Fri, Nov 10, 2017 at 09:58:15 PM
Hey backers! How are your days with SwitchBot?
We are proud to announce that the Alexa skill (https://www.amazon.com/Wonderlabs-Inc-SwitchBot/dp/B076MK7CF6/) and IFTTT service (https://ifttt.com/switchbot) have been released!
You guys can try them out now with the latest Android App. The updated iOS App is still under Apple's review and should be ready early next week.
Moreover, the integration with Google Assistant is on the way and we will update it here https://www.switch-bot.com/works-with.
Still do not know how to get started? No worry, we are working on a tutorial video.
SwitchBot team will be displaying the full lineup of products for the first time at CES 2018. Some new products in our SwitchBot family will be launched there too!
Again, it's you guys make all of these happen! Thank you!
Regards
Wonderlabs, Inc.
Mission Complete! All rewards have been shipped out!
over 7 years ago
– Thu, Jun 22, 2017 at 08:11:29 PM
Dear Backers,
All rewards have been shipped out already!
We started shipping in batches since the last month. Though many unexpected development and production issues were raised during this period, we are proud to announce that all the parcels have been shipped out. The track numbers should be updated to you via BackerKit emails. You guys are the best backers and thank you for your patience! The delivery time may vary among different destinations. Excited to know some of you have received this round shipping products already. :)
Our Android and iOS apps keep improving, and we need your comments to increase the reliability and bring more features. Feel free to share your ideas in our community or drop us an email to [email protected].
Since we have modified the communication protocol and moved our cloud service to the AWS for the global deployment, all the backend services need to be re-built like Alexa skills, Google actions and IFTTT receipts. These would be ready in the next month. Again, feel free to let us know your favorite way to control SwitchBots!
There are still some backers did not answer our surveys though after several reminders, so we are unable to get your shipping information to proceed. Please find your survey and answer it if you are one of them, we are always here waiting for your answer. Thank you.
